All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• Meta Pay
• Amazon Pay
• PayPal

We also accept installment payments via:

• Affirm
• Afterpay
• Klarna

Simply select the installment plan you would like to use during checkout and pay for your purchase in 4 equal payments.

This service is only available to domestic customers at this time.

If you encounter a pending transaction charge without receiving an order confirmation email, please do the following :

1. Check Spam or Junk Folder: Sometimes, legitimate emails can end up in these folders. Make sure to look there first.
2. Contact Manjeri Skincare Customer Care: Please contact us at customerservice@manjeriskincare.com and provide as many details about the transaction as possible.
3. Contact Your Financial Institution: Contact your bank to confirm how long it takes for authorization holds to be released and funds to be made available in your account.
4. Wait A Bit: Wait at least 5 - 7 business days before the authorization holds are released before attempting to place another order.
5. Monitor Your Account: Keep an eye on your bank or credit card statement. If the charge remains pending for an extended period, contact your financial institution to report the issue.

Your credit card will not be charged until your order has been shipped.

Store credit may be applied to eligible purchases at https://manjeriskincare.com once issued. To view or use your store credit balance, you will need to login to 'My Account'.

• A pop-up containing the store credit balance will display and allow you to select how much of the store credit balance you wish to apply to your purchase.
• If a purchase was made with store credit and is later returned, the refund will be issued in the form of store credit.
• Store credit is non-transferable and can only be used by the original recipient.
• If the total amount of the purchase exceeds the store credit amount, the remaining balance must be paid by another accepted payment method.

How do I sign up?

If your cart is eligible for interest-free payments with Klarna, Affirm, or AfterPay, the options will be presented at checkout.

Klarna - Click here to find out more about Klarna’s terms, payment agreement and privacy policy.

Affirm - Loans are available in the US and Canada. For details on availability and restrictions, click here and for complete terms, click here.

AfterPay - You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.

If you have any questions about your account, please contact Affirm, Afterpay or Klarna directly.

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

Via Email:

• You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to keep an eye out for your Manjeri Skincare order.

Via My Account:

• Login to your account to view your placed orders.

For any further questions, please feel free to reach out to us at customerservice@manjeriskincare.com.

Once your order is placed, you will receive an order confirmation via email.

If you wish to track your order, visit the Track Order page and enter your order number (found in order confirmation email) and a valid email address or phone number.

If you are unable to locate this information, please contact customerservice@manjeriskincare.com

Gift cards are digital and will be emailed to the email address used during checkout. If you are ordering a gift card for a friend, just forward them the gift card email.

• Our website only allows one discount code to be applied per order.
• Discount codes cannot be combined with other discounts (product, order, or shipping).
• If you have more than one discount code, please apply whichever provides the best offer or savings.
• Subscription orders are not eligible for discount codes.

Our systems take preventative measures to protect our customers from fraud. If your order was cancelled it's possible that the cancellation was due to one of the following reasons:

1. The Zipcode/CVV information provided didn't match the card used to make the purchase.

2. The card used to make the purchase was marked as fraud.

3. The customer had previously filed a chargeback on the account, so the account was blocked.

4. The card was declined after multiple attempts.

If you have any questions, please feel free to contact us at customerservice@manjeriskincare.com so we can assist.

If a product is out of stock, you can place a pre-order:

1. Pre-order the Item: Select the product and complete your purchase.

2. Enter Payment Details: Provide payment information to confirm your pre-order.

3. Update Shipping Info: Make sure your shipping details are correct.

4. Wait for Delivery: We’ll ship your order as soon as the product is back in stock.

5. Multiple Product Orders: For orders with multiple products, the order will be shipped once all products are available.

6.. Email When Back In Stock: You also have the option to sign-up and receive a notification once the product becomes available.

Note: Once the order is placed, it cannot be canceled. We’ll ship your order as soon as the product is back in stock.

Out of stock products purchased via pre-order will be shipped as soon as they become available.

Once the product is back in stock, you will receive a shipping confirmation email with tracking details.

NOTE: You will receive a shipping update email in case of unexpected delays.

Refunds for pre-orders are generally not available if we are still able to fulfill your order. However, if there are extraordinary delays in delivery (greater than 60 days from the initial estimated delivery date), we will consider refund requests. Additionally, if we are unable to fulfill your order altogether, a refund will be issued.

Some items in our store may be offered to you as a subscription order through our Buy More and Save program.

This offers the most convenient way to get your products delivered to your door, on your schedule.

Simply choose your desired products and delivery frequency, and we'll ensure your products are automatically replenished according to your preferences — which can be adjusted at any time.

There is a 2 order minimum before customers can cancel their subscription.

Once eligible, you can cancel at your leisure by going to:

•  Login to your account and clicked on Buy More and Save > Manage Subscriptions, click on the subscription for which you would like to update.
• Click on the "Edit your upcoming orders" hyperlink.
• You will now be redirected to the edit subscription page where you can add new products, change the existing ones and update the quantity for all.

Yes, you can update your delivery preferences by visiting the ‘Subscriptions' section of your Account and clicking ‘Edit your upcoming orders.' Then select a new timeframe from the options available and click ‘Save Changes.'

Domestic shipping can take up to 5 business days (excluding holidays).

International shipping can take up to 2 weeks (excluding holidays).

Note: Due to limited processing lanes and reduced air freight availability for some shipments leaving the US, some packages may experience delays.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic US orders over $50. Check the cart to see the current deal on free shipping.

We currently ship our products in the United States, Canada and United Kingdom.

Please subscribe to our newsletter to receive any new updates on international expansion.

A full list of all of our shipping areas can be found here.

All non-US orders may be subject to customs and duty fees as defined by the country of import. 

Applicable customs import duties, taxes and fees are calculated in your selected currency at checkout. 

Manjeri Skincare is not responsible for any additional fees.

All sales are final. We regret to inform you that we do not offer refunds or cancellations for online orders.

Please review our Refund policy for more information.

We understand the frustration of lost or stolen packages. Once your order has been shipped, we are not liable for any losses or thefts.

For US Orders:

If you encounter this issue, we recommend filing a domestic claim with USPS via their official website: USPS Claims.

USPS will determine the outcome of your claim.

For International Orders:

If you encounter this issue, we recommend filing an international claim with DHL via their official website: DHL Claims

DHL will determine the outcome of your claim.

Please review our Shipping Policy for detailed instructions for lost packages.

We're sorry that your package arrived damaged. If this does occur, and you would like to replace the item, please follow the instructions below:

• Log in to the Returns Portal.
• Enter your order number and email address.
• Follow the instructions and select the items you want to replace.
• Select 'Damaged Item'.
• Provide three (3) clear photos of the damage.
• Follow remaining instructions and submit request.
• Once your request is approved, you will get a confirmation email with shipping instructions.

NOTE: Please inspect your order and report any damage within 48 hours of delivery so that we can issue a replacement on the item(s) for you.

Damage reported outside of this time-frame will be handled at our discretion.

Please review our Shipping Policy for detailed instructions for damaged packages.

If you receive the wrong item and you would like to replace the item, please follow the instructions below:

• Log in to the Returns Portal.
• Enter your order number and email address.
• Follow the instructions and select the items you want to replace.
• Select 'Wrong Item Received'.
• Provide three (3) clear photos of the wrong item received.
• Follow remaining instructions and submit request.
• Once your request is approved, you will get a confirmation email with instructions. 

If your return request is approved and requires shipping, we will send you a shipping label to have the item(s) returned to us and the correct item will be sent within 7 business days. 

Please review our Shipping Policy for detailed instructions for packages with the wrong item.

When your return request is approved, you will receive an email with shipping instructions and a return shipping label. 

Please review our Refund policy for more information.

Our products are made and formulated in China and Uganda.

No. At Manjeri Skincare, we proudly uphold our commitment to cruelty-free practices. We never test our products or ingredients on animals, and we strictly prohibit suppliers from conducting any testing on our behalf.

As of March 2024, we've been certified with the Leaping Bunny program which is the gold standard in cruelty-free certification for personal care and household products companies. It signifies no animal testing at any stage of product development.

All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines applicable in each country in which they are sold.

If you are pregnant or nursing and have any concerns about cosmetic products or ingredients you should discuss these with your healthcare provider.

We currently do not offer free product samples as part of our commitment to minimizing packaging waste. Subscribe to our newsletter for updates by signing up for email and text notifications, especially as travel-sized options become available.

You can find detailed information on product ingredients on all our product detail pages and product packaging.

Manjeri Skincare provides gender-neutral essentials designed to elevate your skincare routine with both comfort and style. We cater to individuals of all genders, offering products that prioritize efficacy and nourishment, ensuring that everyone can enjoy healthy, glowing skin.

You can find Manjeri Skincare products on Amazon, Flying Solo stores in the US and Paris.

For additional retail locations, visit our store locator.

You will also find us in various pop-up events for limited periods. Sign up to our newsletter or follow our socials to find out more.

Manjeri Skincare offers a wide range of products that are generally suitable for all skin types. However, it's important to note that everyone's skin is unique, and what works for one person may not work for another.

It's always a good idea to patch test any new skincare products before applying them to your entire body to ensure that they are suitable for your individual skin needs. Additionally, if you have any specific concerns or sensitivities, it's always best to consult with a dermatologist or healthcare provider before trying any new products.

At Manjeri Skincare, we take reports of allergic reactions to our products with the utmost seriousness.

Please note that Manjeri Skincare does not issue refunds for allergic reactions to our products. This is because allergies and sensitivities are highly individual.

We clearly label all our products with their ingredients, so our customers can make informed purchasing decisions.

We strongly encourage customers to carefully review the ingredient lists before purchase and use, especially if they have known allergies or sensitivities.