Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Amazon Pay
  • PayPal

We also accept installment payments via:

  • Affirm
  • Afterpay
  • Klarna

Simply select the installment plan you would like to use during checkout and pay for your purchase in 4 equal payments.

This service is only available to domestic customers at this time.

If you encounter a pending transaction charge without receiving an order confirmation email, please do the following :

  1. Check Spam or Junk Folder: Sometimes, legitimate emails can end up in these folders. Make sure to look there first.
  2. Contact Manjeri Skincare Customer Care: Please contact us at customerservice@manjeriskincare.com and provide as many details about the transaction as possible.
  3. Contact Your Financial Institution: Contact your bank to confirm how long it takes for authorization holds to be released and funds to be made available in your account.
  4. Wait A Bit: Wait at least 5 - 7 business days before the authorization holds are released before attempting to place another order.
  5. Monitor Your Account: Keep an eye on your bank or credit card statement. If the charge remains pending for an extended period, contact your financial institution to report the issue.

Your credit card will not be charged until your order has been shipped.

How do I sign up?

If your cart is eligible for interest-free payments with Klarna, Affirm, or AfterPay, the options will be presented at checkout.

Klarna - Click here to find out more about Klarna’s terms, payment agreement and privacy policy.

Affirm - Loans are available in the US and Canada. For details on availability and restrictions, click here and for complete terms, click here.

AfterPay - You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.

If you have any questions about your account, please contact Affirm, Afterpay or Klarna directly.

Orders

Via Email:

  • You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to keep an eye out for your Manjeri Skincare order.

Via My Account:

  • Login to your account to view your placed orders.

For any further questions, please feel free to reach out to us at customerservice@manjeriskincare.com.

Once your order is placed, you will receive an order confirmation via email.

If you wish to track your order, visit the Track Order page and enter your order number (found in order confirmation email) and a valid email address or phone number.

If you are unable to locate this information, please contact customerservice@manjeriskincare.com

Gift cards are all digital and will be emailed to the email address used during checkout. If you are ordering a gift card for a friend, just forward them the gift card email.

If you want to cancel or change your subscription, you can do it at any time [1] via the following:

  • Via Email: Your order confirmation emails have links to your order. You can manage your subscription from there.
  • Via Website: Once you have logged in to your account and clicked on manage subscriptions, click on the subscription for which you would like to update.
  • Click on the "Edit your upcoming orders" hyperlink.
  • You will now be redirected to the edit subscription page where you can add new products, change the existing ones and update the quantity for all.

[1] - There is a 2 order minimum before customers can cancel their subscription. Please see our subscription policy for more information.

  • Our website only allows one discount code to be applied per order.
  • Discount codes cannot be combined with other discounts (product, order, or shipping).
  • If you have more than one discount code, please apply whichever provides the best offer or savings.
  • Subscription orders are not eligible for discount codes.

Shipping & Delivery

Domestic shipping can take up to 5 business days (excluding holidays).

International shipping can take up to 2 weeks (excluding holidays).

Note: Due to limited processing lanes and reduced air freight availability for some shipments leaving the US, some packages may experience delays.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic US orders over $50. Check the cart to see the current deal on free shipping.

We currently ship our products in the United States, Canada and United Kingdom.

Please subscribe to our newsletter to receive any new updates on international expansion.

A full list of all of our shipping areas can be found here.

Please review our Shipping Policy for detailed instructions for lost packages.

All non-US orders are subject to customs and duty fees as defined by the country of import. Applicable customs import duties, taxes and fees are calculated in your selected currency at checkout. Manjeri Skincare is not responsible for any additional fees.

Returns & Refunds

At Manjeri Skincare, we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not satisfied with your purchase, we offer refunds in the form of store credit after 14 days. 

Please review our Refund policy for more information.

A refund request can be submitted within 14 days after the purchase is made.

Please review our Refund policy for more information.

Store credit is only available for items that are in new and unused condition, with all original tags and packaging included.

Please review our Refund policy for more information.

When your return request is approved, you will receive an email with shipping instructions and a return shipping label. 

Please review our Refund policy for more information.

Products

No. At Manjeri Skincare, we proudly uphold our commitment to cruelty-free practices. We never test our products or ingredients on animals, and we strictly prohibit suppliers from conducting any testing on our behalf.

As of March 2024, we've been certified with the Leaping Bunny program which is the gold standard in cruelty-free certification for personal care and household products companies. It signifies no animal testing at any stage of product development.

We currently do not offer free product samples as part of our commitment to minimizing packaging waste. Subscribe to our newsletter for updates by signing up for email and text notifications, especially as travel-sized options become available.

You can find detailed information on product ingredients on all our product detail pages and product packaging.

Manjeri Skincare provides gender-neutral essentials designed to elevate your skincare routine with both comfort and style. We cater to individuals of all genders, offering products that prioritize efficacy and nourishment, ensuring that everyone can enjoy healthy, glowing skin.

You can find Manjeri Skincare products at on Amazon and Flying Solo stores in the US. For additional retail locations, visit our store locator.

You will also find us in various pop-up events for limited periods. Sign up to our emails or follow our socials to find out more.